Q. Is it good?
A: What’s wrong with you? It’s really F*****G good!
Q. What is the shelf life?
A: Two years unopened For best flavor retention keep refrigerated after opening.
Q. Are they really Vegan? Gluten free? Samsquamptch free?
A: Yes, yes and YES! Bubbles is always on high alert for any Samsquamptch activity.
Q. Can I buy a bunch, like a dozen and give them as Holiday gifts?
A: Yes - If you do you’ll be more popular than Ole St Nick himself! By Christmas (actually the end of the summer)
Q. How will I know when my order has shipped?
A: You will know your order has shipped when you receive your order complete email or when the status column on your order page changes to Complete.
Q. How can I find out the status of my order?
A: On your account page there is a list of your previous and current orders. The Fulfillment Status column lets you know how far along your order is in our system. Once the order is shipped it will be marked as Fulfilled.
Q. How do I track my order?
A: After your order has shipped you will be sent an email letting you know your order is complete and on it's way. In this email will be tracking information and a link to track your package.
Q. My Order never arrived?
A: Check your account page to ensure that the order has been completed. If so, track your package with the info from your order completion email. If the carrier doesn't have the info you may email us at support@coneyIslandSaucery.com
Q. Can I get a refund?
A: For the safety of our customers we can not accept returns. We will and can not sell food items that have been out of our possession. We do offer shipping insurance from route.com that covers lost, damaged, or stolen items for a small fee. You can see the button when you go to checkout. For more info on route.com please scroll down for more FAQ.
*By deselecting shipping protection, Coney Island Saucery
is not liable for lost, damaged, or stolen items
Q. To what countries do you ship?
A: We ship to over 110 countries including all of North America (including Canada), South America and Europe. We currently do not ship to Africa and Asia. To see a full list of countries check our shipping calculator on our cart page. If a country is there then we will ship to that country.
Q: What is Route?
A: Route is a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here
Q: What is Route+?
A: Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here
Q: What is Route?
A: We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:
Route+
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here
Use to explain general shipping, tracking, and claims questions
Q: Where is my order?
A: Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.
Q: What if my order never arrives or is stolen?
A: To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
Q: What if my order is damaged?
A: To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at support@ConeyIslandSaucery.com and we will be happy to work with you to remedy the situation.
Q: What do I get when I insure my order with Route+?
A: Route+ is premium package protection for your online orders. When you add
Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
Q: What are Route’s terms and conditions?
A: Route’s terms and conditions are listed here:
https://route.com/terms-and-conditions/
Q: How do I file a claim for my lost, stolen or damaged order?
A: If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/ .
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
Q: Does Route+ cover stolen items?
A: Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.
Q: Is Route a licensed insurance company?
A: Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.